Customer Service

Use of the Ucovered service, products and website (collectively the "Website"), as owned and provided by Ucovered, is governed by the following terms and conditions (“Terms and Conditions”). Your use of the Website constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Ucovered reserves the right to update or modify these Terms and Conditions at any time without prior notice to you.

You confirm that you have read, understood and agree to the Ucovered Privacy Policy and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by Ucovered, its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the Ucovered Privacy Policy.

Ucovered is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality and accurate colour reproduction. If you are not satisfied with our printed products please contact Ucovered directly within three (3) Business Days after delivery of such printed products so the matter can be resolved in an appropriate manner, including the possibility of reprinting the order at no cost.

Please note that it is important you ensure all spelling, punctuation, or grammatical errors are not present when sending the artwork to print. Ucovered will not be held responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are not to your satisfaction, defective, incomplete, or which you receive later than the estimated delivery date.

The receipt of an order confirmation does not constitute the acceptance of an order or a confirmation of an order to sell. Verification of artwork and information may be required prior to the acceptance of any order. No obligation to provide services exists between you and Ucovered until the transaction is processed by our payment gateway and the charge is validated and accepted by your financial institution. In addition, Ucovered reserves the right, without prior notification, to refuse service to any customer.

The customer is 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proof read all artwork carefully before uploading or otherwise submitting to the Website.

You agree that you will not upload or otherwise submit to the Website any artwork files containing:

  • any material that could give rise to any civil or criminal liability under applicable law; or
  • any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of such rights and the persons who are shown in the material if applicable.

You certify that you have the right to use the images, content, design and other information in your artwork files. Although we take every precaution to safeguard your materials, we are not responsible for loss, damage or storage of images or artwork.

Once your order has been placed and your print-ready files have been uploaded or otherwise submitted to the Website, the Ucovered design team may take up to three Business Days to review the artwork (usually the same day), correspond with the customer as required, and subsequently send the order to print.

Once sent to print, orders are finished and delivered within 5 Business Working Days. Ucovered will not be held responsible for any damages or claims incurred by you or your business caused by receiving printed materials later than the estimated delivery date.

You acknowledge that all content included on this Website, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, logos, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of Ucovered. Reproduction or storage of Content, in all forms, media and technologies now existing or hereafter developed, is subject to the Australian Copyright Act 1968 (Cth), as amended from time to time.

All materials we create in producing your printed products are the property of the Ucovered, and we reserve the right to distribute samples of your printed product.

In no event will Ucovered, its parents, or its affiliates, subsidiaries, Directors, employees, suppliers or service providers be liable for any loss, corruption, delay, inclusion, omission, misinformation, other direct or indirect damages, or failure to provide printed products, printing services or shipping services (any of the foregoing, "Service Failure") to the extent caused by or resulting from:

  • your acts, defaults or omissions;
  • acts, defaults or omissions of any person or entity other than the Ucovered, including our compliance with verbal or written instructions from you;
  • your violation of the Terms and Conditions, as amended from time to time;
  • criminal acts, authority of law, disruptions in electronic and transportation networks and information systems;
  • loss, corruption or irretrievability of, or damage to, your personal information, user-provided materials or information regarding the printed products used by the Ucovered;

The provision of advice, assistance or guidance on our Website does not constitute acceptance of liability of any kind. Performance of any services will not cause us to be deemed your, or anyone's, agent for any purpose.

Printasia Team Satyendra Gupta

Printasia CEO Satyendra Gupta

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