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Shipping FAQ



What Carrier do you use to send my package?
 We use Royal Mail

 

What are my shipping options?
 Corkadoodledoo uses Royal Mail 1st class packet post for all deliveries.


Is my delivery insured? 
Corkadoodledoo does not provide 'additional' insurance on packages other than what the Carrier provides on their normal deliveries which is normally £25.  Should you desire additional insurance please indicate your choice in your shipping comments.

 

Is my package tracked? No, unless you specify registered delivery in the shipping options.

 

Will I receive tracking information for my package? 
If Registered delivery is chosen you will receive an email with the relevant tracking number which can be tracked on the Royal Mail website

 

How long does it take to ship my package? 
Transit times for UK packages are usually 3 business days. 

 

How long after I place my order will my package be despatched?
 Usually 3-5 business days depending on when you place your order.  For urgent deliveries please contact us.

 

Can Corkadoodledoo charge my shipping to my own Carrier account? 
Sorry.  Right now we are not set up to use a customer’s carrier account.

 

What do I do if my package is damaged or lost in transit?
 We are certainly glad to help you should an occurrence happen.  Please keep in mind that when your package leaves our factory, it is in pristine shape, properly labelled with the shipping instructions you provided. Corkadoodledoo is not responsible for damage or loss that occurs in transit as we have no control over the Carrier.   While we are happy to assist, you will need to make a claim with the Carrier.

PLEASE NOTE:  If you need any special arrangements with shipping instruction please contact us at [email protected]